s

FAQs

  1. How do I checkout? 

Once you have your desired items in your cart, simply click the ‘Check Out’  button. Next enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment via PayPal. A confirmation email will be sent to your registered email address containing the contents of your order! 

  1. How do I place an order?

Ordering online from Jesse Rowes is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to cart’. You can review the items in your cart at any time by clicking on the Cart icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or proceed to checkout and place your order. 

 

  1. I’ve just placed an order. Where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in the email address inbox you provided. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at info@jesserowes.com. 

 

  1. I’m unable to place my order. What do I do? 

If an error message keeps occurring in your check out process, make sure that your PayPal information is correct and your shipping address is complete. If the error message keeps re-occurring, please email our Customer Care team at info@jesserowes.com

 

  1. Did you receive the order I just placed?

After you place your order on jesserowes.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please write to our Customer Care team at info@jesserowes.com 

 

  1. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order if the order has not been processed. Your order has been processed once we send the confirmation email. If you would like to make a change and have not received your confirmation email, you must immediately contact our customer care team at info@jesserowes.com with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.

  1. Do you have a size chart? 

We have a size guide for you to follow, which outlines the general fit of our garments. For more specific fit details refer to the ‘Fit Tips’ included in the product description of each garment. If you need additional help with sizing please refer to our Sizing FAQ page. If you have specific questions about an item, please contact our Customer Care team at info@jesserowes.com 

  1. Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped. You will have to email us requesting a return once you have received your order.

  1. How long will it take for me to receive my order?

Once you receive a confirmation order stating that your order has been processed please allow 5-7 business days for order processing. Once your order is shipped you will receive an email with a tracking number and you can expect your order to arrive 

within 3-7 business days. 

 10.   Do you offer exchanges and/or refunds? 

All Jesse Rowes garments are proudly made in Canada with the utmost care, design, and detail. However, in the event that your order isn’t what you expected, please get in touch with us to discuss it, we value your feedback! An exchange or return may be in order as outlined below. Above all we want to provide the best customer experience possible. Follow the steps below for either an exchange or a refund, and remember, you can always contact us with any additional order or product-related questions or issues. We respond to all emails with in 1-2 business days.

 An exchange or return can only be processed within 15 days of receiving your order. If for any reason you are not happy with your purchase you can simply return it by emailing info@jesserowes.com with the subject line “return.” Once your exchange or refund is approved, we will email you a return package label at no additional cost, however it is the buyer’s responsibility to send the package to us within 7 business days of the day the return package label was sent. If this is not the case, the exchange or return will not be processed. Please ensure that the item is packaged and sealed with the proper care and protection. Please refer to our return policy on our “policies” page for further details

 11.  Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Return Policy on our policies page for further details.